Shipping policy

SHIPPING AND RETURNS


SHIPPING TIMES AND METHODS

Delivery time depends on several factors: product availability, payment method, shipping method, and additional services. Once the order is received, and if the products are available, we will ship on the next working day. Orders temporarily out of stock will be marked as "pending" and will be shipped as soon as we are restocked.

Once shipped, customers will receive their order within 3–7 working days.

The manufacturer and ProjectXpadel by Nicolò Placenti are not responsible for any direct or indirect damages to the goods caused during shipping.

Courier shipments have a predefined delivery date. It is not possible to choose a specific day or time. Delivery will take place on the date indicated by the courier’s tracking, during working hours.

Questions about your shipment? Contact us.


DELIVERY TRACKING

The tracking number for your order will be sent to your email.

Questions about your shipment? Contact us.


RETURN POLICY

The customer has the right to withdraw from the contract for any reason, without having to give explanations and without any penalty (“Right of Withdrawal” or “Withdrawal”). The Withdrawal may concern all or only part of the Products purchased.

The Right of Withdrawal can be exercised within 14 days from the date the Customer takes physical possession of the Products.

To exercise the Right of Withdrawal, a Guest Customer must send a written communication to the Seller at:
info@projectxpadel.com
indicating: order number, full name, and reason for the withdrawal (providing a reason is optional and will not affect the right to withdraw; it helps improve our service and will be processed anonymously and in full compliance with privacy regulations).

Once the withdrawal request is received, and verified, the Seller’s customer service will confirm the exercised right by email, provide a return case number and instructions for the return.

A Registered Customer can request a withdrawal by logging into their account, selecting the specific order (in the "My Orders" section), and submitting the request.

Upon verifying the request, the Seller’s customer service will confirm the right of withdrawal via email, along with the return number and instructions.

Conditions:

  • The Right of Withdrawal applies to the entire product; it cannot be exercised for parts or components.

  • If exercised within the deadline, the Seller will refund the full price of the returned Products (excluding shipping costs) within 14 days of receiving the withdrawal communication.

  • Refund may be delayed until the returned items are received.

The returned Products must be sent within 14 days from the withdrawal communication.

Return shipping costs are the customer’s responsibility.

Returned items must be:

  • Intact

  • In normal storage condition

  • Free of any signs of use

  • In their original packaging

  • Complete with all parts (including packaging and any documents)

Non-compliant returns will not be accepted.

Return address:
ProjectX di Nicolò Placenti
Via Comasina, 70
20843 Verano Brianza (MB)
Italy


CASH ON DELIVERY

If you choose to pay via Cash on Delivery, please note:

  • Service fees must be paid in advance by bank transfer.

  • The fee amount will be communicated by email after order receipt.

  • Shipment will only proceed after the commission payment is confirmed.

  • If payment is not received within 3 working days, the order will be automatically cancelled.


PROBLEMS WITH YOUR ORDER?

Contact us:
📧 info@projectxpadel.com